Name: KyberAccess Visitor Management
Brand: KyberAccess

Question 1

Can I switch plans at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, the change takes effect at the end of your current billing cycle.

Question 2

Is there a free trial for Pro?

Accepted Answer

Yes, we offer a 14-day free trial of the Pro plan — no credit card required. You'll get full access to all Pro features during the trial period.

Question 3

What happens if I exceed my visitor limit on the Free plan?

Accepted Answer

We'll notify you when you're approaching your limit. Once you reach 50 visitors in a month, new visitors can still check in, but you'll be prompted to upgrade to continue using all features.

Question 4

Do you offer discounts for nonprofits or schools?

Accepted Answer

Yes! We offer special pricing for educational institutions and nonprofit organizations. Contact our sales team to learn more about our education and nonprofit programs.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and can arrange invoicing for Enterprise plans. Annual plans can also be paid via ACH or wire transfer.

Question 6

Can I cancel at any time?

Accepted Answer

Absolutely. There are no long-term contracts. You can cancel your subscription at any time and you'll retain access until the end of your current billing period.

Question 7

How does annual billing work?

Accepted Answer

When you choose annual billing, you save over 6% compared to monthly pricing. You'll be billed once per year upfront. For Pro, that's $4,500/yr instead of $399/mo billed monthly ($4,788/yr).

Question 8

What's included in the free plan?

Accepted Answer

The free plan includes 1 location, 50 visitors per month, basic visitor check-in, basic badge printing, QR code check-in, email notifications, and email support. It's a great way to try KyberAccess before committing.

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