What Happened to Proxyclick?
If you've been a Proxyclick customer, you've probably noticed things changing — and not for the better.
In 2022, Eptura (formed from the merger of iOFFICE and SpaceIQ) acquired Proxyclick. What was once a focused, well-regarded visitor management system became a module inside Eptura's sprawling workplace management platform. The product was rebranded to Eptura Visitor, the standalone identity was absorbed, and the changes started rolling in.
Here's what happened:
This isn't speculation — it's the playbook that plays out in virtually every "mid-market SaaS gets acquired by a platform company" story. And if you're reading this, you're probably living it.
Common Complaints from Proxyclick Users
We've spoken with dozens of organizations that migrated away from Proxyclick after the Eptura acquisition. The same themes come up repeatedly:
Price Increases Without Added Value
The most common complaint by far. Renewal quotes come back 30-60% higher than the original Proxyclick contract, with the justification being "access to the full Eptura platform." For teams that only need visitor management, this is paying more for things they'll never touch.
Support Quality Has Declined
Proxyclick was known for responsive, knowledgeable support. Under Eptura, support tickets get routed through a larger, more generalized team. Response times are longer. The people answering your tickets may not have deep VMS expertise — they're supporting an entire workplace platform.
UI Changes and Feature Disruption
As Proxyclick gets folded into the Eptura interface, the workflows you built and trained your team on are changing. Button locations move. Terminology changes. Features get reorganized or deprecated to fit the platform's unified design language.
Contract Lock-In
Several organizations have reported difficulty negotiating shorter terms or month-to-month pricing. Eptura's sales motion is enterprise-focused, which means longer commitments and less flexibility — especially frustrating for smaller organizations.
Loss of Integration Focus
Proxyclick had solid integrations with access control systems, Slack, Microsoft Teams, and calendaring tools. Under Eptura, the integration roadmap prioritizes connections within the Eptura ecosystem over third-party tools.
What KyberAccess Offers Instead
KyberAccess was built to be a standalone, security-first visitor management system. Not a module. Not a feature inside a bigger platform. Here's what that means in practice:
A Free Tier That Actually Works
You can run KyberAccess with unlimited visitors at zero cost. The Free plan includes self-service kiosk check-in, QR code pre-registration, host notifications, and visitor logs. No credit card required. No time limit. Use it to evaluate properly before committing — or run it free forever if that's all you need.
Transparent, Simple Pricing
No bundling with desk booking software. No surprise price increases. No features locked behind add-on tiers.
Security Features Built In, Not Bolted On
This is where the gap is widest. KyberAccess includes:
Proxyclick offered some security features. Eptura is deprioritizing them. KyberAccess was designed around them.
Modern, Stable Interface
KyberAccess runs as a Progressive Web App — no App Store dependency, works on any tablet or browser. The UI doesn't change because a parent company decided to unify their design system. Your workflows stay stable.
Feature Comparison: Proxyclick (Eptura) vs KyberAccess
FeatureProxyclick / Eptura VisitorKyberAccess ------------------------------------------------- Self-service kiosk check-in✓✓ Host notifications (email/Slack/Teams)✓✓ Visitor pre-registration✓✓ QR code check-in✓✓ Custom check-in flows✓✓ Drag-and-drop flow builder ID scanning (AAMVA barcode)Add-on✓ Included in Pro Passport scanningLimited✓ MRZ + NFC Sex offender registry screening✗✓ Real-time, every check-in Custom watchlists / deny listsBasic blocklist✓ Threat levels + fuzzy matching Background check integrationThird-party only✓ Built-in Badge printing✓ (limited printer support)✓ Brother, Dymo, Zebra native Emergency evacuation / mustering✗✓ Real-time headcount + roll call Turnstile / door hardware integration✗✓ Direct gateway bridge Apple / Google Wallet passes✗✓ FERPA compliance (K-12)✗✓ HIPAA compliance toolsLimited✓ Multi-location dashboard✓ (Eptura platform)✓ Single pane of glass API accessEnterprise tier✓ Included in Pro Free tier✗✓ Unlimited visitors Standalone product (no bundling)✗ (part of Eptura platform)✓
How to Migrate in 4 Steps
Switching from Proxyclick to KyberAccess doesn't require a long implementation or professional services engagement. Most organizations complete the migration in a single day.
Step 1: Export Your Data from Proxyclick
Before your Proxyclick contract ends:
Step 2: Set Up KyberAccess (Free)
This takes about 30 minutes.
Step 3: Configure Your Workflows
Step 4: Go Live
No downtime. No consultant fees. No 6-week implementation.
FAQ
Can I run KyberAccess alongside Proxyclick during the transition?
Yes. Many organizations run both systems in parallel for a week before cutting over. Since KyberAccess has a free tier, there's no cost to running the overlap.
Will my badge printers work with KyberAccess?
KyberAccess natively supports Brother, Dymo, and Zebra badge printers with auto-configured profiles. If you're using one of these with Proxyclick, it'll work with KyberAccess.
What about our access control integrations?
KyberAccess integrates with major access control platforms (HID, Brivo, Kisi, Openpath) and also supports direct hardware integration via gateway bridges — including turnstiles and QR readers.
Is there a contract or commitment?
No. KyberAccess Free is free forever. Pro is month-to-month or annual (with a discount). No multi-year lock-in.
Can you help us migrate?
For Enterprise customers, we offer white-glove migration support. For Pro customers, our documentation and support team can walk you through the process — but honestly, most teams don't need help. It's that straightforward.
What if Eptura/Proxyclick won't let us export our data?
Under GDPR and most data protection regulations, you have a right to your visitor data. If you encounter resistance, contact us — we've helped other organizations navigate this.
Ready to Switch?
The best way to evaluate KyberAccess is to use it. Sign up for a free account, run it for a week, and compare it side-by-side with what you're getting from Eptura.
No sales calls required. No credit card. No commitment.
Or if you want to see how we compare on specific features, check out our detailed Proxyclick comparison page and pricing breakdown.